About Us
Your Trusted Provider
Hopekare is a registered NDIS provider located in Victoria. Our team is made up of nurses and support workers who have a passion for delivering the highest quality support services to our participants and their support network. We offer a holistic approach to our care to give participants we work with a well-rounded strategy towards achieving their life goals whilst making the most of their NDIS funding.
Everything we do is built on the principle of providing outstanding care to everyone we connect with. Our team is passionate and motivated, made up of people who genuinely want to make a positive impact within our community.
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We fundamentally believe that everyone should have access to equal opportunity, and we work towards this through delivering our support services to help build the capacity of participants, increase their confidence and empower them. Through doing this, we aim to help participants open up doors to new opportunities and encourage them to live their life to the fullest and achieve the things they want in life, regardless of their disability.
Our team is highly experienced in working with and supporting individuals with a disability. We work with each participant to identify their goals so that we can implement practical steps that set our participants on the path towards cultivating the life they desire. We encourage every individual to have a voice and to remain in control of their life choices.
We exist to empower you.
We exist to change the lives of individuals living with a disability. It is our mission to be a leading registered NDIS provider known for their above and beyond service, their open communication, their empathetic and respectful approach and how our values permeate through all that we do.
Our team is extremely experienced and passionate about helping people living with a disability to maintain their independence and increase their quality of life. Our support services are tailored to each individual and their specific needs, so that we can provide personalised care that is as individual as the person themselves.
Delivering a high level of support and care, without judgment, in an environment where participants and their families know they are able to speak freely and be themselves, is what we strive for. We exist to empower individuals living with a disability to reach their full potential and make the most out of life.
Our values.
We provide person-centred support.
At the core of everything we do are our participants and their families.
We encourage every individual to participate in the decisions and choices being made about the support services they are receiving and we tailor our services to the individual taking into account age, culture, beliefs and life experiences.
Our aim is to help participants to remain independent, through assisting them to recognise and develop their strengths and abilities.
We are collaborative.
Collaboration and teamwork are essential when working towards a common goal.
Our team work with our participants, their family and their support networks, as well as each other, to ensure the best outcome for the participant.
By taking this collaborative approach, we ensure that everyone is on the same page and taking the best steps towards the same goal. This allows us to offer the highest standard of care to our participants.
We communicate effectively.
We work hard to create an environment that is transparent, welcoming and safe so that we can build open and honest relationships with our participants, their support networks and our team.
Transparent communication about an individual’s background, challenges and goals enables us to put together a tailored support plan that is effective in working towards our participants goals.
We are empathetic and patient.
Our experience within the disability sector gives us a unique insight and allows us to have an understanding of the types of situations and feelings a participant may be going through.
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We are here to support our participants and ensure that they feel understood and heard. Through our empathetic and patient approach, we create a circle of respect, openness, understanding and listening that promotes trusting relationships.
We are
respectful.
We believe every individual deserves to be treated with respect and dignity, regardless of their disability.
We demonstrate this through our behaviour and being accountable for our actions. We encourage freedom of speech and ensure that everyone is given the respect to openly express their beliefs and opinions.
We do this through creating a safe and confidential environment where every person feels comfortable.
We are
accountable.
We constantly work to ensure that our high standards of care are maintained and that we are safeguarding our quality care outcomes.
At Hopekare, we take accountability for all that we do for our participants and community, through being open, honest and transparent.
We accept responsibility for the outcomes we achieve and consistently work towards improving our support services so that we are always moving forward.
